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August 7, 2018 at 6:58 am in reply to: Broken Headers and Footers -plus updating to latest version issue #8674
ProDesigns
KeymasterHi @NonJenkins,
We’re really sorry you’re facing the issue while updating but the update wouldn’t require paying for the theme again.
Once you purchase the theme, the updates are available for free for the tenure of the license.Please kindly follow the below to do a basic troubleshooting of your license:
– Checking that the proper license key is added and that the key is active
1. From your admin area visit Appearance >> Theme License
2. You should be able to see the status and expiry date of your license
3. If license key is configured properly and the license is active then you should be able to update the theme from from Appearance >> Theme
4. You will see a notification ie. ‘New version available. Update now’. Clicking on update now button will update the theme to the latest versionHope this solves your problem. If you still find issues, please let us know for further support.
Thank you
Regards,
Support Team
Promenade ThemesProDesigns
KeymasterHi @Thrivingwhiledisabled,
We understand you need to have a different looking text for caption compared to the text of the blog, but unfortunately it is not part of the theme by default. Though this can be customized as per your need. You would need to create a child theme and make the necessary updates in that. This would require a bit of simple CSS and HTML.
Please let us know if you would like us to provide more guidance on this. In case you would like further guidance, please do share the URL of your site so we can take a look at it.
We hope our theme will provide the solution you need.Regards,
Support Team
Promenade ThemesProDesigns
KeymasterHi @The Viral One,
We apologize for not being able to get to you in a timely manner.
We did check it but we couldn’t observe the issue you had. We are assuming at this point that the issue was resolved.If you are still facing an issue please feel free to let us know.
Thank you
Regards,
Support Team
Promenade ThemesProDesigns
KeymasterDear Mario,
Below are your login details:
Your Username: [email protected]
Transaction ID: 42935916N1270364VMerchant
SUKHADAAMIN
[email protected]ProDesigns
KeymasterHello Mario,
Usually, such issue get created when the ‘paypal email ID’ and ’email ID used for creating the account over here’ are not the same email addresses.Can you provide us the transaction number of your payment?
We will surely add the product in this user account if we will find your provided transaction ID in our database.Regards,
Team Promenade Themes.ProDesigns
KeymasterHi @Jeon,
Thank you so much for your kind words of appreciation! We are glad our theme worked out for you.
Regarding the issue with the display of header image in mobile screen size, the difference in the screen real estate between a desktop and a mobile is huge, thus, to fit an image for a mobile view would require displaying only a part of the image in order to handle the resizing of the section ie, downsizing of background image and increasing of the header text. The rest of the image would not be displayed and only a particular section of the image would be focused in.
An image that doesn’t require the site to display the image in full such as a patterned background might be more suitable here.
Hope this would resolve your query.
Thank you
Regards,
Support Team
Promenade ThemesProDesigns
KeymasterHi @Christelle van Rensburg,
Service icons can only be updated to change the icon to be displayed, but unfortunately adding a link to the icon is not part of the theme’s functionality.
Since we continuously update our theme to facilitate more new functionality, we shall definitely have this added to one of our next updates.We hope you enjoy using our theme and our deployment team will do their best to incorporate this feature along with others to the update as soon as possible.
Thank you
Regards,
Support Team
Promenade ThemesProDesigns
KeymasterHi @Michiel,
In order for us to check the issue and provide resolution we would require to take a look at your site. In your query you have mentioned text for link to your site but it seems the link isn’t going to your site rather it is landing us to the screenshot you have added.
Could you please forward your site’s URL so we can take a look?
In the mean time, if you use a “Text” widget, add a title and add the image tag in the content it should work fine. We can provide more useful information after checking your site.
Thank you
Regards,
Support Team
Promenade ThemesProDesigns
KeymasterHi @Michele Hartley,
We are sorry to know that you’are facing problems with editing the theme. We will do our best to get you the satisfactory version for your site.
To change the background color for the site, please login to the admin area and browse to “Appearance >> Customize >> Colors”. On this interface, please select the color that you wish and the site will update with that as the background color.The side bar is displayed via widgets so please check the widget section and add widgets to display them in the sidebar. You could refer our documentation for more information. Please let us know if you find issues getting the widgets back.
Hope this would help resolve your queries.
If you still find your site not as per your need, please feel free to drop us a message here and we will get back asap.Regards,
Support Team
Promenade ThemesProDesigns
KeymasterHi @maryannelewis,
For your 1st query, to display the entire post instead of a post list for the home page would require customization of the theme. If you are a bit familiar with coding, you could do this with a child theme but it is advised to do it only if you’re familiar enough.
For the query regarding the removal of footer credits, You could do this by logging into the site’s admin area and browse to “Appearance >> Customize >> Theme Options >> Footer Options”. Here please update the input for “Powerby text” as per your requirement or to remove all content just remove all the content and hit “Publish”.
Hope this solves your queries.
Thank you for using our theme. We hope you will enjoy using it!
Regards,
Support Team
Promenade ThemesProDesigns
KeymasterHi @roba0665,
Thank you so much for using our theme and getting in touch with us. Unfortunately we were not able to recreate the issue that you are facing even after trying the scenario in multiple different browsers. Could you please share more details if you’re still facing the same issue?
Thank you
Regards,
Support Team
Promenade ThemesJuly 28, 2018 at 12:45 pm in reply to: change the text next to the copyright in footer, remove band under menu on pages #8022ProDesigns
KeymasterHi @larissa,
Below are the responses for your queries:
1) Changing of the footer credit is available in the WordPress admin in our paid version along with many other useful features. You could check the details here Business Point Plus. If you are able to do some coding, you could change the credits via a child theme too.
If you already have a paid version, please log in to the admin area and go to “Appearance >> Customize >> Theme Options >> Footer Options” and make the changes to “Powerby Text” as per your need.2) Regarding the 2nd point could you provide more details as to what exactly you need to update on the theme?
3) The displaying of the featured image in the header area would require customization via a child theme as it is not part of the layout shipped with the theme.
Thank you
Regards,
Support Team
Promenade ThemesProDesigns
KeymasterHello James,
We’re sorry we couldn’t back in a timely manner. Were you able to resolve the issue?
If not please let us know and we will look into it.
Thank you
Regards,
Support Team
Promenade ThemesProDesigns
KeymasterHi @kbhide,
We understand that you need to change the content for the “Services” list on the home page.
Please login to the admin area.
This content can be updated from “Appearance >> Customize >> Widgets >> Home Page Widget Area >> BP: Services: XXXXXXX”. The last part after the “BP: Services:” will be the title that you would have added, by default it is “Our Services”.
So if you haven’t updated the title, then the path that you need to browse browse will be “Appearance >> Customize >> Widgets >> Home Page Widget Area >> BP: Services: Our Services”.We hope this solved your query.
A useful note is to check out our documentation page linked here so you could become more familiar with the theme and make the best use of all the functionality.Thank you
Regards,
Support Team
Promenade ThemesProDesigns
KeymasterHi @stressfreee.co,
We are glad to know that you loved our theme!
We assumed that the site you’re having an issue with is “stressfreee.co” and upon checking it we couldn’t reproduce it and the menu started below the logo with “Home” as the first item.
It would help if you could provide more information on this.
Thank you
Regards,
Support Team
Promenade Themes -
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