Ad Image Failure

Home Support eCommerce Gem Ad Image Failure

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  • #8575
    Anonymous
    Inactive

    Hello, thank you for creating a great theme!

    I just started setting up my website and I am going through your video tutorials to set up my advertisement widgets. My advertisement image examples are not coming out to be the same size. I created a 370×235 image in photoshop ( i created one image that was the exact size your video specified and uploaded it once to my media file folder on wordpress.org). But when I upload them 3 times in my individual advertisement widgets, the last two came out a different size than my first one.

    To give you a visual click here and scroll half way down http://www.viral-tee.com/

    I made sure before I picked to set image I chose “full-size 370-235” for each one.

    #8576
    ProDesigns
    Keymaster

    Hi @The Viral One,

    We apologize for not being able to get to you in a timely manner.
    We did check it but we couldn’t observe the issue you had. We are assuming at this point that the issue was resolved.

    If you are still facing an issue please feel free to let us know.

    Thank you

    Regards,
    Support Team
    Promenade Themes

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