We weren’t able to recreate the issue you’re facing. It would help if you could share the URL of the site where you’re facing the issue.
If you would like to send some screens for more details, please use our email address ‘email@example.com’.
I have emailed and received no reply. Please assist as this is the final detail I need to fix before launching my website. If you cannot assist with fixing this issue then can someone assist me with a refund for the plus version of this theme?
We apologize for the inconvenience you’re facing. Our support team is a bit backed up right now thus we haven’t been able to look up your issue.
Today we did get around to it and tried logging in using the temp user you created, but it didn’t work.
We would like to request you to please reactivate the same or send us a new one and we will sort the issue asap.
The more information you could provide the faster we will be able to resolve the issue and assist you in getting the site ready for your launch.