Home Support eCommerce Gem Plus When "Enable View Detail Icon" is checked my shop page breaks

This topic contains 7 replies, has 3 voices, and was last updated by  ProDesigns 2 months, 1 week ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #8682

    Shelby Mullens
    Participant

    I have previously submitted a request on another ticket about this issue but heard no response. When the enable view detail icon is checked my entire shop page formatting changes.

    #8683

    ProDesigns
    Keymaster

    Hi @shelby,

    We weren’t able to recreate the issue you’re facing. It would help if you could share the URL of the site where you’re facing the issue.
    If you would like to send some screens for more details, please use our email address ‘support@promenadethemes.com’.

    Thank you

    Regards,
    Support Team
    Promenade Themes

    #8684

    Shelby Mullens
    Participant

    http://www.everythingtactical.com/shop/ is the link to my site with the issue. I will email a temporary login link.

    #8826

    Shelby Mullens
    Participant

    I have emailed and received no reply. Please assist as this is the final detail I need to fix before launching my website. If you cannot assist with fixing this issue then can someone assist me with a refund for the plus version of this theme?

    Before I check enable view detail: http://www.everythingtactical.com/wp-content/uploads/2018/09/Screen-Shot-2018-09-03-at-12.44.15-PM.png
    After I check enable view detail: http://www.everythingtactical.com/wp-content/uploads/2018/09/Screen-Shot-2018-08-15-at-4.14.54-PM.png

    #8967

    ProDesigns
    Keymaster

    Hi @Shelby Mullens,

    We apologize for the inconvenience you’re facing. Our support team is a bit backed up right now thus we haven’t been able to look up your issue.

    Today we did get around to it and tried logging in using the temp user you created, but it didn’t work.
    We would like to request you to please reactivate the same or send us a new one and we will sort the issue asap.

    The more information you could provide the faster we will be able to resolve the issue and assist you in getting the site ready for your launch.

    Thank you

    Regards,
    Team ProDesigns Themes

    #9111

    Natasha Shaw
    Participant

    I have the exact same problem as the person above. As soon as I check the “Enable View Detail Icon at Product Pages” box, my shop breaks and looks just like the screen grabs Shelby Mullens poste above. My site is https://theartspy.com.au

    #9125

    Natasha Shaw
    Participant

    Hi!

    Can someone please address this matter… I have an advertising campaign set to run this week and urgently need a View Detail icon. No-one is going to buy one of my products without viewing the details of it first… My site is https://theartspy.com.au

    Thanks kindly
    Natasha

    #9159

    ProDesigns
    Keymaster

    Hi @Natasha,

    We will definitely do our best to resolve the issue.
    While checking the site we weren’t able to recreate the issue for us.

    To expedite the troubleshooting of the issue, it would help if you could email us temporary login to the admin area. We will login and recreate the scenario so we can work on resolving the issue.

    Meanwhile please feel free to let us know if you would need further assistance.

    Thank you

    Regards,
    Team ProDesigns Themes

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