Mobile Menu Not Clickable Issue

Home Support Business Point Plus Mobile Menu Not Clickable Issue

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This topic contains 8 replies, has 2 voices, and was last updated by  Karen Chung 3 years, 4 months ago.

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  • #11297

    Karen Chung
    Participant

    http://www.emisc.com – staging site

    The menu looks great on a Desktop / Laptop site.

    The custom css you sent:

    .business_point_widget_call_to_action{
    z-index: 99;
    }

    worked on the desktop/laptop site. And the plugin “myStickymenu” you recommended to make the main menu sticky worked great as well using #masthead

    However, on mobile, the menu is not working correctly. For example:

    Menu Item A
    – Sub Item 1
    – Sub Item 2

    Menu Item B

    Menu Item C

    Menu Item D
    – Sub Item 1
    – Sub Item 2
    – Sub Item 3

    Menu Item B and C are clickable with your finger and will take you to that page.

    Menu Item A and D do not expand when your finger taps them, and obviously, never show the sub-items.

    How do we fix this?

    Thanks in Advance

    #11311

    Hello Karen,

    In mobile menu, the submenu will appeared only when you click on plus sigh next to the menu title.
    If you click on menu it will redirect to its linked page.

    And regarding issue of overlapping of logo and first menu title, below CSS will help you to solve your issue.

    @media only screen and (max-width:479px) {
    .site-branding {
         z-index: 99;
    }
    }

    Thank you

    #11328

    Karen Chung
    Participant

    I understand that you need to click on MENU MAIN to see MENU SUB ITEMS

    Let me add the code you sent and I’ll let you know if it fixed my concern.

    Thanks!

    #11329

    Karen Chung
    Participant

    Ok, this did not fix the mobile menu.

    On mobile, if you try to click NEWS/UPDATES which has a submenu (Newsletters, Press Releases, Etc.), it does not expand to give you the subMenu options.

    If you click on TESTIMONIALS which does not have a submenu it takes you to that page.

    Awaiting your reply.

    #11344

    Karen Chung
    Participant

    Hello,

    It’s coming up on the weekend and I would really appreciate a definitive answer on this and my other question.

    We are trying to “Go Live” and the mobile menu / top menu is an issue.

    Thank you

    #11352

    Hello Karen,

    Greetings of the day!

    Regarding submenu changes

    We understand your requirements however it is not part of our theme package.

    The current flow of our theme as mention below.

    1. While you click on the menu item it will redirect you to its respective page
    2. The submenu will only apperace open once you click on a plus icon next to the menu item.

    If you want any customization in our theme, we also provide extra custom service as well.

    Thank you

    #11353

    Hello Karen,

    Regarding the issue of overlapping of logo and menu title

    The below code will perfect as per your requirements. It might be the issue of misplacing of code.

    Please follow below steps to add custom CSS.
    1) Please log in to the admin area
    2) Go to “Appearance >> Customize >> Additional CSS”.
    3) Paste the below code in “Additional CSS” and save it afterward:

    @media only screen and (max-width:900px) {
    .site-branding {
         z-index: 99;
    }
    }

    Thank you.

    #11360

    Karen Chung
    Participant

    Thank you for the reply but this did not answer my question and you gave me code I clearly stated was already implemented.

    YOU stated: The current flow of our theme as mention below.

    While you click on the menu item it will redirect you to its respective page
    The submenu will only apperace open once you click on a plus icon next to the menu item.

    Yes, that is true.
    The Problem as stated is that the submenu does not appear. The main menu does not expand to show the submenu item.

    See http://www.ever-learning.com on a mobile device and try to click NEWS/UPDATES which has sub-items.
    The menu does not expand.

    #11383

    Karen Chung
    Participant

    After doing more research I discovered this is not a fault in your theme on mobile. Please consider this closed from your end, we are troubleshooting internally.

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