Hi @Brian,
It seems you haven’t activated your license key. Once you activate your license key with us, the updates will be available.
In case you have tried activating the license key, please kindly follow the below steps to do a basic troubleshooting of your license:–
Checking that the proper license key is added and that the key is active
1. From your admin area visit Appearance >> Theme License
2. You should be able to see the status and expiry date of your license
3. If license key is configured properly and the license is active then you should be able to update the theme from from Appearance >> Theme
4. You will see a notification ie. ‘New version available. Update now’. Clicking on update now button will update the theme to the latest version
If you do not have the key or are facing problems activating it, please let us know and we will send you the key via email.
Thank you
Regards,
Support Team
Promenade Themes