Home Support eCommerce Gem Plus eCommerce Gem Plus Slider Not Working

This topic contains 7 replies, has 3 voices, and was last updated by  ProDesigns 5 months, 1 week ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #8625

    J
    Participant

    Hello,

    Is there a way to fix the slider on mobile for the eCommerce Gem Plus Theme. Whenever we are viewing the website on mobile the slider slides past most of the products and does not function properly.

    Thank you for your help.

    Kind Regards,

    NuLeaf

    #8626

    ProDesigns
    Keymaster

    Hi @J

    It looks like you have not updated theme to latest version. Current version of the theme is 1.0.5

    We have fixed product slider issue at this version.

    If you are using latest version and still see issue please provide us your site URL.

    We will check it and provide you proper solution.

    Thank you.

    #8627

    J
    Participant

    We are worried that if we update we will lose all custom css. Is there a way to fix the slider without updating? http://nuleafnaturals.com

    #8628

    ProDesigns
    Keymaster

    Hi @J

    Have you changed any core file of the theme? If you have changed core file of the theme those changes will be lost on theme update.

    If you have not changed anything but added custom CSS from Appearance >> Customize >> Additional CSS than that CSS will not be affected by theme update.

    If you have changed core file, it will be better to keep backup of your files and update theme and replace changed files after complete update.

    We recommend you to create child theme and make changes to prevent loss during theme update.

    Thank you.

    #8629

    J
    Participant

    We have done pretty extensive changes to the theme. Is there any way we can fix the slider without replacing the theme with an updated theme?

    #8630

    ProDesigns
    Keymaster

    Hi @J

    You can download the latest theme and find the latest-products.php file in includes/widgets folder.

    If you have not changed this file before, you can replace the whole file.

    If you have changed it, you can replace code from line 51 to 85.

    Hope this will work for you.

    Thank you.

    #8631

    Alessandra Olson
    Participant

    My slider doesnt look like the demo version, I cannot find where the advanced options are

    #8632

    ProDesigns
    Keymaster

    Hi @alessandra,

    We are using Slider Revolution plugin for the slider on the demo of eCommerce Gem Plus theme.

    Slider Revolution is premium plugin which you need to buy from Envato.

    Please click here to purchase this plugin.

    Once you purchase it, go to wp-admin, install plugin and use its shortcode.

    Hope you are clear now.

    Thank you.

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