The British Airways Corporate Office operates and supervises the airline's baggage policy to ensure smooth and uniform service on all flights. It formulates rules for both cabin and checked luggage, such as size, weight, and number restrictions that differ based on the ticket type and destination. The office is also responsible for customer issues regarding lost, delayed, or damaged luggage and offers assistance through compensation and tracing services. Special items such as sports gear and medical devices are also provided for under special provisions. Through constant review and revision of baggage policies, the corporate headquarters ensures customer satisfaction and adherence to international aviation standards.