Home Support eCommerce Gem Enable View Detail Icon at Product Pages Issue

This topic contains 8 replies, has 3 voices, and was last updated by  jboyd2107 1 month, 1 week ago.

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #8555

    jboyd2107
    Participant

    Hi. When “Enable View Detail Icon at Product Pages” is checked in the theme customization area on my site, all product thumbnails and product featured images fail to render. Additionally, the zoom feature appears to have limited effect only on some product pages (1 thus far). Please assist.

    URL for site: boydnursery.net

    #8556

    ProDesigns
    Keymaster

    Hi @jboyd2107

    Are you using any third party plugin for zoom or lightbox on your site?

    Regarding view detail icon, please enable it and inform us.

    Thank you.

    #8557

    Shelby Mullens
    Participant

    I have this same issue when enabling view detail. Was a solution found?

    #8558

    jboyd2107
    Participant

    I was, but I disabled all plugins except Woocommerce before reaching out to the forum for aid. I followed your advice and attempted once more to no avail.

    #8559

    ProDesigns
    Keymaster

    Hi @jboyd2107 and @Shelby Mullens

    Please provide us temporary wp-admin login of your site. We will check the issue and provide you proper solution.

    Please don’t post your login credentials here. You can provide us details through the contact page.

    #8560

    jboyd2107
    Participant

    sent

    #8561

    jboyd2107
    Participant

    Any updates? I sent the information for the temporary account as requested? Have you received, and or looked at the site?

    #8562

    Shelby Mullens
    Participant

    I just submitted a new ticket on this issue, but has this been resolved??

    #8563

    jboyd2107
    Participant

    Nope. If they actually help you, please let me know.

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